http://repository.lib.vpa.ac.lk/handle/123456789/233 Mon, 20 Apr 2026 22:15:49 GMT 2026-04-20T22:15:49Z http://repository.lib.vpa.ac.lk/handle/123456789/1089 The Application of Artificial Intelligence and the Interactive Voice Recognition in the Banking Industry in Sri Lanka. Mallawaarachchi, Chammika. This research was conducted in qualitative approach. The researcher has worked with developing a framework based on the concept of artificial intelligence (AI) to introduce a new model. On that purpose, primary data were collected from hundred customers who enjoyed in services of interactive voice recognition (IVR) in the Banking Industry in Sri Lanka based on interviews with an open-ended question. The researcher has coded the collected data to spot the patterns to identify and analyze the core relationship in between AI and IVR; to discuss and to revise the developed model. The samples are selected in accordance with the intention to extract relevant information, and thus, the researcher has used non-probability sampling aimed to find respondents that had some experiences with any types of services in IVR. Data were analyzed by labeling them as “codes” and the researcher went through all the labels that were constructed in the previous stage; these were then categorized once more into themes. These themes and labels were then used to spot indications and patterns in the data that the researchers used when analyzing their primary data. The findings of this study suggest that customers are skeptical towards in interactive voice recognition in telephone customer services and believe that the service quality would be lower than regular telephone service. The findings did however reflect that customers are willing to cope or adjust to new technology as long as there are alternatives them to be satisfied. Sat, 01 Jun 2019 00:00:00 GMT http://repository.lib.vpa.ac.lk/handle/123456789/1089 2019-06-01T00:00:00Z http://repository.lib.vpa.ac.lk/handle/123456789/1081 An annotation into the Encyclopedia of Sinhalese = සිංහල විශ්වකෝෂය පිළිබඳ විමසුමක්. Girakaduwa, Saman Attached. Wed, 01 Jan 2014 00:00:00 GMT http://repository.lib.vpa.ac.lk/handle/123456789/1081 2014-01-01T00:00:00Z http://repository.lib.vpa.ac.lk/handle/123456789/1080 A Brief Explanation of Historical Concept of Library Classification = පුස්තකාල වර්ගීකරණයේ ඓතිහාසික පසුබිම පිළිබඳ සංක්ෂිප්ත විවරණයක්. Girakaduwa, Saman Attached. Wed, 01 Jan 2014 00:00:00 GMT http://repository.lib.vpa.ac.lk/handle/123456789/1080 2014-01-01T00:00:00Z http://repository.lib.vpa.ac.lk/handle/123456789/1079 Use of open source software at library automation in Sri Lanka = ශ්‍රී ලංකාවේ පුස්තකාල ස්වයංක්‍රීයකරණයේදී භාවිත විවෘත මූලාශ්‍ර මෘදුකාංග. Girakaduwa, Saman Attached. Wed, 01 Jan 2014 00:00:00 GMT http://repository.lib.vpa.ac.lk/handle/123456789/1079 2014-01-01T00:00:00Z